Terms & Conditions / Privacy Policy

Payment Methods

ESTON Training accepts payments using any of the following methods. However, if you would like to discuss alternative and mutually-acceptable payment methods or terms, please contact us on + 44 (0) 1270 624 622.

• Technical/Commercial Authorship Diploma Course (Premier) – £500 down payment followed by 5 x £200 monthly payments = £1,500 (interest-free payment plan).

• United Kingdom bank Sterling cheque (payable to ESTON Training).

• Bank transfer of funds (in GBP).

• For company purchases, please advise an Order Number and Invoice Instructions. Our terms are strictly 30 days nett.

Delivery

All training material (which is stored in a USB Flash Drive) is dispatched within 48 hours (excluding weekends) of receipt of payment by cheque, receipt of an official company purchase order or notification of bank transfer of funds, via Royal Mail. Alternative methods of dispatch can be arranged upon request.

Conditions of Sale

Courses are sold on the understanding that their use is restricted solely to the training of the purchaser, or a stated nominee, and that the copyright remains the sole property of ESTON Training. Reproduction of any course material in whole, or in part, without the specific written consent of ESTON Training constitutes a breach of copyright and legal action may obtain if such a breach of copyright is proven.

The fee for any ESTON course covers all of the study material required.

The tutorial support provided with the course, where applicable, is available for a maximum period of 12 or 24 months (depending upon the course chosen) from the date of enrolment. If necessary, please discuss tutorial support with your tutor.

Refunds / Returns

ESTON Training will replace any USB Flash Drive that is faulty, provided that we are informed by e-mail, telephone or letter when the training material has been received and notified within 7 days of receipt of the training material that such material is faulty.

However, due to the nature of the training material (i.e. that once received it can be easily copied and used without the knowledge or permission of ESTON Training) under no circumstances will training fees be refunded after the dispatch of USB Flash Drive-based course material.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act, 1998).

We do not collect any personal information from visitors to our website pages, via our web server. We collect the e-mail addresses of those who communicate with us via e-mail and through our contact Enquiry Form on our Contact Us page and through our website Enrolment Form. The information that we collect is not shared with other organisations for commercial purposes.

We do not partner, or have special relationships with, any Internet marketing companies.

If you do not want to receive e-mail from us in the future, please contact us.

We collect information about you for two reasons: firstly to process your order and secondly to provide you with the best possible service.

The type of information we will collect about you includes, for example:
• your name
• postal address
• telephone number
• e-mail address
• payment details.

If you supply us with your e-mail or postal address on line, you will only receive the information that we deem relevant to your request and for which you provided us your contact details.

People who supply us with their telephone numbers on line will only receive telephone calls from us with particulars regarding their requests for information, or orders that they have placed on line.

If our information practices change, we will contact you before we attempt to use your data for any purpose, to notify you of our policy change and to provide you with the option to deny us permission to use your information.

Upon written request, we will provide website visitors and students with copies of the information that we maintain about them. We also offer visitors and students the ability to have inaccuracies corrected in their contact information. Consumers can have this information corrected by sending us an e-mail or letter.

If you have any questions or comments about privacy, please Contact Us

Complaints

If you have any complaints about our service please telephone Stan McKerron (Head Tutor) on +44 (0)1270 624 622 to discuss the nature of your problem. We are committed to resolving all problems with 48 hours. Your statutory rights are not affected by these Terms & Conditions.